Faculty/Staff Telecommunications FAQ

Call another extension

• Dial the 4 digit extension number.

Make an external call

• Dial 8, plus the telephone number.

Transfer an incoming call

• While talking to the caller, press TRANSFER key, dial the extension number you want to transfer to.
• Press TRANSFER key to transfer immediately, or wait for the party to answer to notify them, then press the TRANSFER key to complete the transfer.

Transfer a call to a voice mailbox

• While talking to the caller, press TRANSFER, dial extension number, plus 8
• Press the TRANSFER key to complete the transfer.

Leave a message in a voice mailbox

Dial the extension number, plus 8.

Leave a callback request

• Dial a station number, plus 5, or
• Press the CALLBACK key before terminating the call to activate callback request.

Answer a callback request

• Press the MESSAGE key (orange button)
• Press the CALLBACK key to view caller
• Press RECALL to ring the station, press DELETE to delete the callback request.

Setup voicemail

• Press the MESSAGE key (orange button)
• Press the VOICE MAIL key
• Enter your security code and follow voice prompts

Listen to voicemail messages

• Press the MESSAGE key (orange button)
• Press the NEW VOICE MESSAGE key
• Enter your security code and follow voice prompts

3-Way conference call

• While talking to the first party, press the CONFERENCE key, dial the second party
• Press the CONFERENCE key to link all three parties

Station call pickup

To answer a ringing station, dial *72, plus the ringing station number

Group call pickup

To answer a call ringing in your group, dial *73

Parking calls

• While talking to the caller, press PARK key (if programmed), or dial *75, the call is parked on that station.
• To pickup a call parked on a specific station, dial *75 followed by the extension number the call is parked on.

Retrieve parked call

• If you are at the station the call was parked on, press the PARK key to pick up the call, or dial*75.
• To pick up a call parked on a specific station, dial *75 followed by the extension number the call is parked on.

Set call forwarding

Press the FORWARD key (top right display key), select the type of forward.

Cancel call forwarding

Press FORWARD key (top right display key), press 'Deactivate'.

Accessing voice mail from off campus

• Dial your direct telephone number
• When you hear the greeting answer, press the # key
• Enter your security code
• Follow the voice prompts

Program a speed dial button on your office phone

• Navigate to the "Menu" tab using the navigation arrows
• Press SETTINGS, then SET, then KEY PROGRAM
• Press MAIN PAGE to display the keys on the main page, then choose an open key that "..." next to it
• Press SPEED DIAL, enter the number in NUMBER, then the name in MNEMONIC, Press APPLY

Search the phone directory

• Using the phone keypad, type the initials of the party then press INITIALS on the screen, or
• Type the first 3 letters of the first or last name and press NAME or NAME-1st
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  Dial your direct telephone number
  When you hear the greeting answer, press the # key
  Enter your security code
  Follow the voice prompts