Datacenter and Email

ITS Help Desk

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Datacenter

Lincoln University maintains a state of the art datacenter to service the technology needs of its campus. The datacenter boasts a broad range of leading technologies that help LU keep up with the ever changing and dynamic needs of IT today. Here are some of the exciting technologies that Lincoln University utilizes:

  • A high speed Gigabit Ethernet network consisting of copper and fiber optics serves all buildings on campus with circuits ranging from 10Gb to 40Gb.
  • Wireless thin-client network campus-wide consisting of approximately 350 access points in 37 buildings.
  • Faculty/Staff office telephones are provided through VoIP technology and utilizes e911 technology.
  • Residence hall rooms have both Wired and Wireless Ethernet.
  • The campus utilizes 2.75Gb redundant Internet circuit through its internet service provider (ISP) MOREnet.
  • That Datacenter is designed for high availability through the use of independent heating and cooling systems from the main building, UPS backup, and a diesel generator. It is maintained at a constant temperature and humidity to optimize equipment lifetime.
  • The Server infrastructure utililizes Virtualization and Storage technologies which provides many features such as Disaster Recovery, High Availability, and power savings.
  • A secondary location is utilized for Data Replication along with offsite tape backup storage location for disaster recovery.
  • Cloud Computing services are also in use to compliment the onsite services and provide advanced technology to the campus.
  • A "Universal" user name and password for authentication of many different applications is utilized to maximize user simplicity and security.
  • Single-Sign-On (SSO) facilitates one click authentication to various applications from the BlueTigerportal.

Email & Account Info Help

Email FAQ for New Office 365 Staff and Faculty Users

There are two ways to log in:
  1. Clicking the Faculty/Staff Email icon on the Faculty and Staff Portal on the website will log you into the web interface, similar to the previous Outlook Webmail.
  2. From the homepage, click Quick Links and then Email for Office 365 Users link to go to the sign-in page. You can also click here.
    You may now enter you email address (e.g. LastnameF@lincolnu.edu) and Lincoln password. You will be taken to the Office 365 landing page where you can access your mail, contacts, calendar and other available web applications. To get to your mail, click the icon for Outlook.
  • In order to continue using your email on the desktop, you will need to install Office 2016. If for some reason you have not yet been upgraded or are unsure of which version of Office is installed on your desktop, please contact the HelpDesk.
  • At initial sign-in it may take several moments for your emails to appear, depending on the number of messages in your mailbox this process can be a quick as a few minutes or as lengthy as an hour or more.
  • Sometimes you may be asked for your username and password by Outlook 2016, your "username" for Outlook is your email address - LastnameF@lincolnu.edu, when prompted, please enter your email address in the field for username. Occasionally, this prompt may appear several times - enter the information and it should start working again.
  • Archived emails will not be automatically moved. To find and open archived files in Outlook 2016, please contact the HelpDesk for instructions.
  • Confirm your mailbox is operational by sending a message you your designated ITS contact.
  • Confirm that you can receive mail by having someone else send you a message, if you have not already received one.
  • Confirm you have access to any applicable alternate email addresses and/or distribution lists.
  • Confirm you have access to other calendars, if applicable.
  • Confirm email signatures are still availble.
  • In order to view your emails on a mobile device, we recommend downloading the office Microsoft Outlook app from your device's app store and adding your account to the app. For detailed instructions please Office 365 Email on iOs and Adroid.
  • If you want to use the application(s) already installed on your phone, we advised you that each device and application work differently. However, you will need to access the application settings and/or account list and create a new account. The steps that follow vary depending on the types of accounts supported by application.
  • If the app supports: "Outlook", "Exchange", of "Office 365" account types:
    • If the application shows you the Microsoft sign in screen, complete the fields with the information as if you were logging into the Web Version of Outlook (instructions provided here).
    • if the application asks you for more information, use the following:
      • Server name: outlook.office365.com
      • Username: your full email address (e.g. LastnameF@lincolnu.edu)
        If this is unsuccessful try adding "LU\" before the email address

 

  • If the application supports IMAP or POP3 (may appear as 'manual configuration'):
    • IMAP/POP3 server name: outlook.office365.com
    • IMAP Port: 993
    • POP3 Port: 995
    • Encryption: SSL/TLS
    • SMTP server address: smtp.office365.com
    • SMTP Port: 587
    • SMTP Encryption: STARTTLS

Email FAQ for Students & Alumni

  • Visit Google Mail
  • Provide your student email address, you may need to login using your username and password in the following default formats (i.e. Abraham Lincoln, born February 12, 1809):
    • Email Address: firstname.lastname123@my.lincolnu.edu (the 123 is random and unique to you)
    • Username: alinc123 (the 123 is random and unique to you)
    • Password: al02/12/09 (your initials + date of birth in mm/dd/yy format)
  • Access an email account from anywhere in the world.
  • Create and access files such as documents, presentations, spreadsheets, or forms from anywhere in the world. Keep them organized with folders. You can share these documents with classmates, and they can even suggest revisions!
  • Access a calendar with Events and Tasks. Share your calendar with fellow students & friends!
  • Customize your GoogleApps account Start Page where you'll get a preview of your recent mail, calendar events, your Google Docs, Sticky Notes, or just about any Google Gadget you can think of!
  • Keep in touch with the University after graduation.