Top OIT Frequently Asked Questions

  • Should I turn my computer off before I leave work?
  • What if I need additional software installed on my computer?
  • What if I need to move my computer to another location?
  • How do I reduce the size of my mailbox? (faculty)
  • What is PII?
  • Why do I have to change my password every 6 months?
  • Why does my password have to be so complex?

Sensitive Personally Identifiable Information (PII)

What is PII?

In their publication titled, "SLDS Technical Brief, Guidance for Statewide Longitudinal Data Systems (SLDS), The National Center for Education Statistics states, "Personally identifiable information, as defined by FERPA, includes, but is not limited to:

  1. The student's name;
  2. The name of the student's parent or other family members;
  3. The address of the student or student's family;
  4. A personal identifier, such as the student's Social Security Number, student number, or biometric record;
  5. Other indirect identifiers, such as the student's date of birth, place of birth, and mother's maiden name;
  6. Other information that, alone or in combination, is linked or linkable to a specific student that would allow a reasonble person in the school communit, who does not have personal knowledge of the relevant circumstances, to indentify the student with reasonable certainty;
  7. Information requested by a person who the education agency or institution rerasonably believes knows the identity of the student to whom the education record relates (34 CFR § 99.3)"

Email & Account Info Help


Email FAQ for Faculty and Staff


Email FAQ for Students & Alumni


Account Information for Students & Alumni

If you don't currently know your account information:

  • Visit
  • Click Account Information.
  • Click What's my User ID.
  • Fill in the required information and click Submit.
  • The next screen will show your User ID and the default password scheme.
    • If you have previously received information about logging into Web Advisor, follow these steps.
    • The initial password will be your initials and date of birth in mm/dd/yy format (including slashes). For example, Abraham Lincoln born February 12th, 1809 would have a password of al02/12/09.
    • Your username is listed on this page.
  • You are encouraged to register in the Self Service Password Management utility immediately after logging in with the initial password.
  • If you have additional questions regarding username and password, please contact the Office of Information Technology at (573) 681-5888.