Consumer Information for Students
If you have a concern or complaint about an online class you are taking with us, please let us know. We will begin an investigation and respond to your initial post within 48 hours.
Before you fill out this form, please follow the same problem-resolution process as a campus student:
- Have you tried to work out a solution with your course professor? If not, please begin with this step. Keep copies of any communication.
- If the professor did not resolve your problem, did you contact the dean? Please be prepared to provide copies of any communication or other documentation.
- Have you contacted Academic Affairs and/or LU Online to see if we can help you?
Online Course Complaint Resolution Request
Please provide as much detail as possible in this form. Be aware that the official response will be sent to your LU Student email. Check this email within 48 hours to determine the next steps.
Student Handbook Addendum
4.4 Responsibilities for resolving complaints
a. Institutions operating under SARA policies shall provide their and SARA’s complaint resolution policies and procedures to all students taking courses under SARA policies on the institution’s website and in the institution’s catalog or equivalent information provided either in print or electronically to students when they enroll.
SARA Student Consumer Protection & Grievance Policy
Out-of-state distance education students participating under the State Authorization Reciprocity Agreement (SARA) who wish to resolve a consumer protection grievance must first exhaust Lincoln University’s internal student complaint procedures outlined on this page. If a complaint raised by a SARA student cannot be resolved internally, the student may appeal to the Missouri Department of Higher Education and Workforce Development (MDHEWD) or to the State Portal Entity (SPE) of their home state. A List of SPE contact information may be found here. Grade appeals and student conduct matters fall outside SARA jurisdiction and are governed solely by institutional policy.
Non-Title IX Nondiscrimination Complaint Policy
Lincoln University is committed to maintaining an environment free from discrimination and harassment. For complaints regarding discrimination or harassment outside the scope of Title IX (including claims based on race, color, national origin, age, disability, or religion), students should refer to the Lincoln University Notice of Nondiscrimination or contact the University Complaint Coordinator at informLU@lincolnu.edu.Read more about Student Consumer Information @LU
For online students residing in Missouri: If you have exhausted the complaint process to resolve a problem with your instructor, dean, Academic Affairs and LU Online, you may also contact:
Online students living in Missouri should contact info@dhewd.mo.gov
Additionally, students may contact:
Contact Name: Madelyn LaManna
Title: Program Specialist
Agency: Missouri Department of Higher Education and Workforce Development
Address: 301 West High Street, Jefferson City, MO 65101
Email: Madelyn.LaManna@dhewd.mo.gov
Phone: 573-751-2361
For online students outside the state of Missouri, you may appeal by visiting the
Missouri's State Authorization Reciprocal Agreement (SARA) portal agency. Lincoln University is proud to be a part of this multi-state collaborative agreement.
What is SARA?
The State Authorization Reciprocity Agreement is an agreement among member states, districts and territories that establishes comparable national standards for interstate offering of postsecondary distance education courses and programs. It is intended to make it easier for students to take online courses offered by postsecondary institutions based in another state. SARA is overseen by a National Council and administered by four regional education compacts.