Consumer Information for Students
If you have a concern or complaint about an online class you are taking with us, please let us know. We will begin an investigation and respond to your initial post within 48 hours.
Before you fill out this form, please follow the same problem-resolution process as a campus student:
- Have you tried to work out a solution with your course professor? If not, please begin with this step. Keep copies of any communication.
- If the professor did not resolve your problem, did you contact the dean? Please be prepared to provide copies of any communication or other documentation.
- Have you contacted Academic Affairs and/or LU Online to see if we can help you?
Online Course Complaint Resolution Request
Please provide as much detail as possible in this form. Be aware that the official response will be sent to your LU Student email. Check this email within 48 hours to determine the next steps.
For online students residing in Missouri: If you have exhausted the complaint process to resolve a problem with your instructor, dean, Academic Affairs and LU Online, you may also contact
Dr. Laura L. Vedenhaupt, MO State Department of Higher Education,Laura.Vedenhaupt@dhewd.mo.gov
For online students outside the state of Missouri, you may appeal by visiting the
Missouri's State Authorization Reciprocal Agreement (SARA) portal agency. Lincoln University is proud to be a part of this multi-state collaborative agreement.
What is SARA?
The State Authorization Reciprocity Agreement is an agreement among member states, districts and territories that establishes comparable national standards for interstate offering of postsecondary distance education courses and programs. It is intended to make it easier for students to take online courses offered by postsecondary institutions based in another state. SARA is overseen by a National Council and administered by four regional education compacts.