Frequently Asked Questions About
Student Support Services
FAQ is an internet acronym, and it stands for Frequently Asked Questions. If you have a question about Student Support Services not answered in this section, please call or visit us for more information.
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- What is Student Support Services?
- Student Support Services is a program at Lincoln University, funded by the U.S. Department of Education that makes a college education possible to a group of individuals who may not have believed that college was an option because of cost, poor high school performance or other barriers to education.
- What are some barriers to education?
- Barriers can be a number of things. Typically, students whose parents did not receive a college education are less equipped to stress college as a viable possibility. Also, students who come from a low-income background or have some type of documented disability may need additional assistance in college.
- How do I qualify?
- First, because this is a federally-funded program, you must be a citizen of the United States. Second, you must have one of the barriers to achieving success in college discussed in the previous question. It's best to come by the SSS office and meet with a staff person. You'll be able to let us know your circumstances in a more private setting.
- What do you mean by low-income?
- The SSS Staff will determine if you meet the guidelines for low-income based on your family's income and the number of individuals residing in your household. We don't make guesses. We have been given a formula by the Department of Education that makes qualification clear. Even if you think you don't qualify, come by and get the facts.
- What does the term “first generation” mean?
- The term indicates that you are the first in your immediate family to go to college and obtain a minimum of a bachelor's degree. If both your parents have associates degrees or no degree at all, for example, you qualify under the first-generation guideline.
- Does any disability qualify me?
- Yes, as long as it's documented. In the past, we've had people with all kinds of learning disabilities as well as physical disabilities. Even if your case is unique, you likely qualify. Please visit the Disability Services Office in 304 Founders Hall to get your documentation.
- How can Student Support Services help me?
- For qualifying students, SSS can provide you with the tools you need to not only survive, but excel in college. The program offers one-on-one coaching to keep you motivated and on track. You can meet with your coach whenever you need to. The program also offers academic tutoring in subjects that may be difficult or unpleasant for you. SSS has specially designed workshops to help you learn the college lingo and manage your stress, learn study skills and deal with college life in a positive manner.
- I'm getting good grades. Why should I come to Student Support Services?
- SSS works with students who are getting good grades as well as those who need additional academic support. The workshops will show you how to have a positive, productive and enriching college experience. Some students come for the camaraderie; some come to use the computers, but all SSS students benefit from the many services available.
- I'm getting good grades, but I'm kind of freaking out just being here. Can you help?
- Yes. Lincoln University and Student Support Services have a lot of options and activities to choose from. The success coaches will help you prioritize what's really important. SSS workshops address many of the challenges that college students face. SSS also plans fun getaways as well as exciting cultural opportunities that help alleviate stress. SSS provides students with the tools to manage college life positively.
- What is a success coach?
- Student Support Services assigns a success coach to each student in the program. The role of the success coach is to know what's going on in the life of the student, provide guidance and feedback, and help the student achieve success. The success coach becomes your first line of defense and will help you deal with the challenges of college life before they become overwhelming.
- What other activities does SSS do?
- In addition to tutoring, workshops and coaching, SSS provides an opportunity to broaden your perspective. Field trips are taken to interesting, educational and fun places. Also, students receive the opportunity to learn more about the campus and the community through service learning projects. Students may also earn additional opportunities to go on major out-of-state field trips.
- Does SSS provide students with funding?
- Grant aid is available to students who are currently receiving Pell grants and meet the program criteria for additional funding. Once you meet with your success coach, you will be given the full details.
- Is SSS unique to Lincoln University?
- No. Student Support Services is part of a national program with the goals of helping as many students as we can to stay in school and graduate, opening the door to even greater opportunities in the future.
- What is TRiO, and what is the relationship between TRiO and SSS?
- Trio is the nationwide agency created by Congress in a 1965 decision. Student Support Services is one branch of TRiO. Other branches are the McNair Scholars Program, which aids graduate students; Talent Search and Upward Bound, which give specific help to college-bound high school students and the Educational Opportunity Centers, which target candidates for continuing and adult education.
- Who do I contact for further information?
- Come by the office and meet the friendly SSS staff. You'll probably be greeted by Ms. Narens, the office coordinator who will send you to the Intake Specialist, Mr. Hogg. Once he determines your eligibility, he will a assign you a success coach: Ms. Curtiss, who determines programming, or Ms. Shelvy, the tutor coordinator. Your coach will meet with you and assign you a tutor, inform you of the next workshop, and provide you with the tools to a great college expereince.