Faculty/Staff Telecommunications FAQ

View the voicemail menu flow chart - PDF
View faculty/staff phone cheat sheet - PDF

• Make an external call
  
  • Dial 8, plus the telephone number.
• Transfer an incoming call
  
  • While talking to the caller, press TRANSFER key, dial the extension number you want to transfer to.
  • Press TRANSFER key to transfer immediately, or wait for the party to answer to notify them, then press the TRANSFER key to complete the transfer.
• Transfer a call to a voice mailbox
  
  • While talking to the caller, press TRANSFER, dial extension number, plus 8
  • Press the TRANSFER key to complete the transfer.
• Leave a message in a voice mailbox
  
  • Dial the extension number, plus 8.
• Leave a callback request
  
  • Dial a station number, plus 5, or
  • Press the CALLBACK key before terminating the call to activate callback request.
• Answer a callback request
  
  • Press the MESSAGE key (orange button)
  • Press the CALLBACK key to view caller
  • Press RECALL to ring the station, press DELETE to delete the callback request.
•  Setup voicemail
  
  • Press the MESSAGE key (orange button)
  • Press the VOICE MAIL key
  • Enter your security code and follow voice prompts
•  Listen to voicemail messages
  
  • Press the MESSAGE key (orange button)
  • Press the NEW VOICE MESSAGE key
  • Enter your security code and follow voice prompts
• 3-Way conference call
  
  • While talking to the first party, press the CONFERENCE key, dial the second party
  • Press the CONFERENCE key to link all three parties
• Station call pickup
  
  • To answer a ringing station, dial *72, plus the ringing station number
• Group call pickup
  
  • To answer a call ringing in your group, dial *73
• Parking calls
  
  • While talking to the caller, press PARK key (if programmed), or dial *75, the call is parked on that station.
  • To pickup a call parked on a specific station, dial *75 followed by the extension number the call is parked on.
• Retrieve parked call
  
  • If you are at the station the call was parked on, press the PARK key to pick up the call, or dial*75.
  • To pick up a call parked on a specific station, dial *75 followed by the extension number the call is parked on.
• Set call forwarding
  
  • Press the FORWARD key (top right display key), select the type of forward.
• Cancel call forwarding
  
  • Press FORWARD key (top right display key), press 'Deactivate'.
• Accessing voice mail from off campus
  
  • Dial your direct telephone number
  • When you hear the greeting answer, press the # key
  • Enter your security code
  • Follow the voice prompts
• Program a speed dial button on your office phone
  
  • Navigate to the "Menu" tab using the navigation arrows
  • Press SETTINGS, then SET, then KEY PROGRAM
  • Press MAIN PAGE to display the keys on the main page, then choose an open key that "..." next to it
  • Press SPEED DIAL, enter the number in NUMBER, then the name in MNEMONIC, Press APPLY
• Search the phone directory
  
  • Using the phone keypad, type the initials of the party then press INITIALS on the screen, or
  • Type the first 3 letters of the first or last name and press NAME or NAME-1st
  • 
    
    
    
    Dial your direct telephone number
    When you hear the greeting answer, press the # key
    Enter your security code
    Follow the voice prompts