OIT Help Desk Tickets


Help Desk Resolved Tickets


OIT Help Desk Customer Satisfaction


OIT Help Desk Monthly Customer Satisfaction Survey results 


 Help Desk Customer Satisfaction Survey

 Note: In 2011 OIT migrated to a new Help Desk Ticketing system called Service-Now (SNOW)  This system uses a 5 point scale for customer satisfation scoring.  Previous year scores have been adjusted in this chart for a 5 point system.


OIT Help Desk August Cases



This chart compairs the number of tickets closed in 2010 and 2011. 

Comparison of August 2010 to 2011 closed tickets