OIT Help Desk Tickets

Help Desk Resolved Tickets

 

OIT Help Desk Customer Satisfaction

 

OIT Help Desk Monthly Customer Satisfaction Survey results 

 Help Desk Customer Satisfaction Survey

 Note: In 2011 OIT migrated to a new Help Desk Ticketing system called Service-Now (SNOW)  This system uses a 5 point scale for customer satisfation scoring.  Previous year scores have been adjusted in this chart for a 5 point system.

 

OIT Help Desk August Cases

This chart compairs the number of tickets closed in 2010 and 2011. 

Comparison of August 2010 to 2011 closed tickets