OIT Reports OIT Reports
Minimize

OIT Help Desk Tickets

 

Help Desk Resolved Tickets

 

OIT Help Desk Customer Satisfaction

 

OIT Help Desk Monthly Customer Satisfaction Survey results 

 

 Help Desk Customer Satisfaction Survey

 Note: In 2011 OIT migrated to a new Help Desk Ticketing system called Service-Now (SNOW)  This system uses a 5 point scale for customer satisfation scoring.  Previous year scores have been adjusted in this chart for a 5 point system.

 

OIT Help Desk August Cases

 

 

This chart compairs the number of tickets closed in 2010 and 2011. 

Comparison of August 2010 to 2011 closed tickets

 

OIT Help Desk Tickets

Help Desk Resolved Tickets