OIT Help Desk Tickets
OIT Help Desk Customer Satisfaction
OIT Help Desk Monthly Customer Satisfaction Survey results
Note: In 2011 OIT migrated to a new Help Desk Ticketing system called Service-Now (SNOW) This system uses a 5 point scale for customer satisfation scoring. Previous year scores have been adjusted in this chart for a 5 point system.
OIT Help Desk August Cases
This chart compairs the number of tickets closed in 2010 and 2011.