OIT Help Desk Customer Satisfaction

OIT Help Desk Monthly Customer Satisfaction Survey results 

 Note: In 2011 OIT migrated to a new Help Desk Ticketing system called Service-Now (SNOW)  This system uses a 5 point scale for customer satisfation scoring.  Previous year scores have been adjusted in this chart for a 5 point system.

OIT Help Desk Monthly Customer Satisfaction Survey results 2010

OIT Help Desk Monthly Customer Satisfaction Survey results 2009

 Note: LU Techs are the on site (Lincoln University) ellucian staff.  CHD Techs are ellucian central Help Desk staff located off site.