Faculty/Staff Telecommunications FAQ
View the voicemail menu flow chart - PDF
View faculty/staff phone cheat sheet - PDF
- Make an external call
- Dial 8, plus the telephone number.
- Transfer an incoming call
- While talking to the caller, press TRANSFER key, dial the extension number you want to transfer to.
- Press TRANSFER key to transfer immediately, or wait for the party to answer to notify them, then press the TRANSFER key to complete the transfer.
- Transfer a call to a voice mailbox
- While talking to the caller, press TRANSFER, dial extension number, plus 8
- Press the TRANSFER key to complete the transfer.
- Leave a message in a voice mailbox
- Dial the extension number, plus 8.
- Leave a callback request
- Dial a station number, plus 5, or
- Press the CALLBACK key before terminating the call to activate callback request.
- Answer a callback request
- Press the MESSAGE key (orange button)
- Press the CALLBACK key to view caller
- Press RECALL to ring the station, press DELETE to delete the callback request.
- Setup voicemail
- Press the MESSAGE key (orange button)
- Press the VOICE MAIL key
- Enter your security code and follow voice prompts
- Listen to voicemail messages
- Press the MESSAGE key (orange button)
- Press the NEW VOICE MESSAGE key
- Enter your security code and follow voice prompts
- 3-Way conference call
- While talking to the first party, press the CONFERENCE key, dial the second party
- Press the CONFERENCE key to link all three parties
- Station call pickup
- To answer a ringing station, dial *72, plus the ringing station number
- Group call pickup
- To answer a call ringing in your group, dial *73
- Parking calls
- While talking to the caller, press PARK key (if programmed), or dial *75, the call is parked on that station.
- To pickup a call parked on a specific station, dial *75 followed by the extension number the call is parked on.
- Retrieve parked call
- If you are at the station the call was parked on, press the PARK key to pick up the call, or dial*75.
- To pick up a call parked on a specific station, dial *75 followed by the extension number the call is parked on.
- Set call forwarding
- Press the FORWARD key (top right display key), select the type of forward.
- Cancel call forwarding
- Press FORWARD key (top right display key), press 'Deactivate'.
- Accessing voice mail from off campus
- Dial your direct telephone number
- When you hear the greeting answer, press the # key
- Enter your security code
- Follow the voice prompts
- Program a speed dial button on your office phone
- Navigate to the "Menu" tab using the navigation arrows
- Press SETTINGS, then SET, then KEY PROGRAM
- Press MAIN PAGE to display the keys on the main page, then choose an open key that "..." next to it
- Press SPEED DIAL, enter the number in NUMBER, then the name in MNEMONIC, Press APPLY
- Search the phone directory
