Upcoming Training Event
Employee Training: Effective Skills for Administrative Support Staff
1. Understanding of who the customers are, acknowledge and ownership of them.
2. Proper greeting of the public.
3. Telephone etiquette.
4. In depth training on proper conversation ideas for people waiting in reception area.
5. Volume of conversation with public as well as office staff.
6. Ways of conveying the willingness to help our customer to get from point A to point B.
Space limited to 25 participants. - SPACE IS FULL