Lincoln University of Missouri

http://www.lincolnu.edu

Office of Information Technology Service Request

Please fill out all of the form fields below to request service from Office of Information Technology.

Name:		Date:
Email:		Extension:
Department:		Building:
Class:		Room:

When it will be most convenient to contact you?

From To

Select the Request Type that best describes your request and then check as many checkboxes as apply to this request. You will be provided space to more fully explain your request below.

I'm a new employee

I need my Email,WebAdvisor, Blackboard and network accounts setup

I need my telephone setup

I need my PC cleaned/wiped/setup for my use

I need some basic training (explain below)

My PC is Malfunctioning

It won't even start up

It starts, but then it hangs/freezes

I hear it, but I can't see anything (monitor problem?)

It is making an unusual amount of noise

It shuts off unexpectedly

I need telephone support

My phone works, but I have a question (explain below)

My phone is not working

My printer/scanner/other peripheral is malfunctioning

Some or all of the keys on my keyboard do not work

My mouse doesn't work

My printer doesn't work (explain below)

I need my new PC set up (*see note below)

I need my PC relocated (note: OIT will disassemble and reassemble your pc in the new location. Buildings & Grounds are responsible for physically relocating the equipment)

I need Software Installed (note: All requests for non-site licensed software installation must be accompanied by proof of purchase of the software. The PC Technicians will ask to see the purchase order of any software that they are asked to install.)

I need Datatel UI installed

I need Microsoft Office Installed

I need (other software, explain below) installed

I can't get to the internet

I'm having an email problem

I can't send email

I can't receive email

I'm getting quota warnings

I forgot my password / can't get logged on to my email

I can't get logged on...

...to Novell

...to WebAdvisor

...to Colleague

...to SiteBuilder

I need help purchasing computer equipment (explain below)

I have a different problem (explain below)

I only need information

Use this space to explain your request or problem in detail. The more information you can supply here, the more quickly we can help you.

* Each user is responsible for the safety of his/her own data. Data backups should be made prior to OIT coming to replace your computer. OIT will transfer you data if 1) you do not have a way to do it yourself and 2) all of the data is in one directory on your hard drive.